Guest Comments

Very good, and thank you for the opportunity to reccount our experience. Our comments to Pepper's management fell on deaf ears with complete apathy. Maybe you can affect a change in their policy so others won't be as dissapointed as us. Thank you

The service provided was excellent especially in respect of arranging extra tours

good

Very helpful. They answered all our questions and concerns.

To provide helpful information and traveling guide.

Cairns Holiday Specialists were very helpful in planning our holiday. It was very easy to book airport transfers.

Yes we have booked through this company for the last two years. Very helpful staff, All went to plan. Would always suggest to clients to check times for pick up from accommodation. We were glad we did. The coach operators were more then helpful to give you approx time. The staff at Shantara Resort check picks up for us and were glad they did as our voucher time was an hour later than the pick up time. We would have slept in and missed our plane?

Response from Cairns Holiday Specialists
Dear Jenny, Thanks for your comments we at Cairns Holiday Specialists recommend all transfers and tours are reconfirmed 24 hours prior to travel

Quick, easy, hassle-free

Very easy and fast. A great service

I would not have found a place for all 10 of us to stay together without them.

very helpful

I only needed the room, did not use other services as we were there for our daughter's wedding & have been to the area many times before as we have family there.
But the personal were very helpful & friendly.

Very helpful advice in planning our Cairns holiday. Very efficient and good follow up - e.g. with payment advice/confirmation of booking.

Cairns Holiday Specialists were very helpful except when it came to managing unforseen circumstances. Members of my family took sick prior to our holiday which meant they could not fly for several days. We tried unsuccessfully to cancel & rebook our holiday. If we didn't use it we were told we would lose it. My advice to anyone - ORGANISE TRAVEL INSURANCE.

Response from Cairns Holiday Specialists
Dear Michael and Jodie, Thank you for your comments Unfortunately we must adhere to the property cancellation policies we did try our best to change the bookings for you. We at Cairns Holiday Specialists do strongly recommend Travel Insurance when staying in privately managed houses and apartments as cancellation policy can be up to 14 - 30 days before arrival.

Internet booking system worked well

I booked this entire holiday on the internet, and am so happy that I came across Cairns Holiday Specialists. Everything I asked for was done (including baby seats in the rental car)and changes to the itinerary were not a problem. I would rate them a ten out of ten.

Very helpful and prompt service.

Very helpful.

Planning our holiday was very easy thanks to the Cairns Holiday Specialists. We were very happy with the price we paid. I'm sure we will use them again.

VERY HELPFUL AND I WOULD RECOMMEND THEM.