Guest Comments

very helful

They were great, quick in responding to emails and everything we requested was fulfilled. Very happy with their service - they so a great job :-)
Colleen was so helpful :-)

CHS were very helpful, friendly and informative. They were prompt to respond to any queries I had. Information received from CHS was well presented, easy to read and transparent. CHS is very well organised.

Very helpful.

The wife Judith organized the whole thing. I'm time poor with all the other day to day activities. Though I suspect the truth is a tad lazy as well when it comes to picking up a phone. No bad reports from Judith so I can honestly say you guys must be alright. Judith would have certainly told me if it was the contrary.

Having had experience now with regards to traveling and relying on my own decisions as and when situations arise. More attention on my behalf should have been dedicated to transfers both from and returning to the airport.Wasted money and time due to the fact that I neglected this essential mode of transport? Will definitely be flying again as opposed to the usual drive. So I guess the novice air traveler may not know the questions to ask. Perhaps prompting from you guys may be helpful? The first question I would pose to your potential customers is the status of the person(s) as to whether or not they are regular and familiar with the processes involved or in my case - First timers.No harm done really though consider this, Some people may find it more gratifying and instill more confidence with basic questions put to them that have a mutual self serving interest to both you and the client.
Not a criticism directed at you guys - Just a thought and who knows as I wasn't involved other than participate you may have already done that which I've just suggested.
Again thanks, I'm delighted that you've followed up with your customer. This will also be mentioned to anyone I converse with.
Steve Maloney.

Response from Cairns Holiday Specialists
Dear Steve, Thank you for your detailed review we really appreciate you taking the time, we a so happy that you enjoyed your stay in Palm Cove, regarding the transfers we do agree that this is an important question to ask when visiting Palm Cove we do prompt our customers to book transfers in advance to ensure a smooth transition from the airport to Palm Cove.

We had contact with various CHS people from booking to pre holiday contacts and on arrival at the resort . On every occasion staff were professional, courteous and very, very helpful - top customer service.

We planned over the internet and had no problems. Everything went smoothly including our return transfer to the airport during flooding. We got to our plane in time.

Very helpfull and friendly staff.

They were super. A special thanks to Colleen and Bridget. The airport transfer was seamless. The driver was extremely courteous and welcoming, especially for 5 am! The Great Adventures trip to the GBR was incredible. The best trip ever.

Extremely helpful!

All communication was timely and efficient. It was nice to be greeted on arrival and taken to the apartment. A willingness to help with tours or other information was appreciated

very helpful

Extremely helpful and friendly staff. Thanks for your help booking our excursions. We appreciated your suggestions and were very happy with everything.

Good, no issues there.

very helpful

Very helpful. The staff made recommendations and organized all of our day trips and excursions and we were very happy with all.

Very helpful had no dramas with anything. It was a smooth transition from airport to resort

Response from Cairns Holiday Specialists
Dear Michael, We are happy you enjoyed your honeymoon in Palm Cove, we look forward to welcoming you back to Palm Cove for your first wedding anniversary next year. Best regards, Cairns Holiday Specialists Team

Outstanding service.. Nothing was too much trouble. would use only this booking service. Awesome

Response from Cairns Holiday Specialists
Dear Mandy, Thank you for your comments, we are so happy you enjoyed your stay, we look forward to assisting you again in the future. Best regards, The Team at Cairns Holiday Specialists

Yes,

Very helpful and was very courteous and useful to us. However I think it is very important to stress to future customers not to go to the concierge desk when arriving - it was humiliating for us.

Response from Cairns Holiday Specialists
Dear Filomena, thank you for your comments we do advise our customers to deal directly with the offsite reception staff when staying in these properties, it would be nice if the reception staff were more helpful to the guests staying in the privately managed apartments, which may mean that you would use the services of the hotel more also. Thank you and warm regards, the team at Cairns Holiday Specialists.